Guarantee Policy

What is covered

• The labour and workmanship of the repair we carried out, for 12 months from the date of the visit.
• The same fault returning within that period: we return and put it right at no further labour cost.
• Where a part we supplied fails within its manufacturer's warranty, we arrange the replacement part and fit it without charging labour again.

What is not covered

• A new or unrelated fault in the same appliance, or a fault in a different appliance.
• Damage caused after our visit: impact, liquid spillage, incorrect use, a power surge, or work carried out by someone else.
• Appliance faults caused by the property's wiring, isolation switch, fuse rating or supply, which are the responsibility of the homeowner, landlord or their electrician.
• Cosmetic marks, consumables such as bulbs and filters, and normal wear.
• Appliances used commercially rather than in a domestic kitchen.

How to claim

• Call 0203 621 1034 or email info@oventechs.co.uk with your booking reference (it looks like OT-XXXXX) and a description of what has happened.
• We aim to contact you within one working day and to attend within three working days for a guarantee visit.
• Keep your invoice or confirmation email — it is your proof of the repair date. If you have lost it, we can find the record from your address or phone number.
• Our engineer will inspect the appliance and confirm whether the fault falls within this guarantee before any work is done.

If we cannot repair it

If a covered fault cannot be put right, we will tell you honestly and refund the labour fee you paid for the visit that failed to resolve it. If the appliance is beyond economical repair, we will give you a written explanation rather than charge for work that will not help.

Your statutory rights

This guarantee is in addition to your rights under the Consumer Rights Act 2015 and does not replace them. If anything here is unclear, call 0203 621 1034 or email info@oventechs.co.uk and we will explain it plainly.